TY  - BOOK
AU  - Miller,Richard Kendall
TI  - The 2000 retail and consumer E-commerce research handbook
SN  - 1577830172
AV  - HF5548.32 
U1  - 381/.1/0973 
PY  - 2000///
CY  - Norcross, GA
N1  - "Market resources": p. 554-559
ER  -